Why HyperCare Was Important in This Project
Rishabh Enterprises had already gone live with ERPNext, but like many organizations, they faced post-implementation challenges ranging from configuration gaps and customizations to evolving requirements. HyperCare support became critical to stabilize operations, resolve glitches swiftly, and guide the client toward sustainable ERP practices without disrupting day-to-day business.
Client Overview
About Company
Founded in 1993, Rishabh Enterprises is a leading provider of Refrigeration and Air-conditioning spare parts, equipment, and solutions. Headquartered in Chennai with branches in Coimbatore, Madurai, and Sri Lanka, the company employs 150+ professionals across functions.
Departments Automated Using ERPNext
- Sales & Distribution
- Purchase & Vendor Management
- Inventory & Warehouse Management
- Accounting & Finance
- HR & Payroll
The Challenges
- Glitches from Extensive Customization – Tailored workflows led to occasional functionality issues in non-standard use cases.
- Configuration Gaps in Early Phases – Incomplete setups caused unexpected behavior in some modules.
- Frequent Requirement Changes – Evolving business needs caused delays and scope creep.
- Modification of Standard Features – Customizing core ERPNext features created side effects in other processes, impacting stability.
The Solution
- Hands-On Development for Agility
Minor but critical developments (custom print formats, workflows, scripts, notifications) were handled proactively, ensuring faster resolutions without bottlenecks. - Stakeholder Engagement
Departmental heads were directly involved in requirement reviews, minimizing gaps and last-minute changes. - Client Education on Customization Risks
Business users were guided to understand the long-term risks of over-customization, encouraging a more sustainable ERP approach.
Results & Impact:
- Efficiency Improvement:
The client reported a 67% to 70% increase in overall operational efficiency after
migration.
- Customer Satisfaction:
Satisfaction level recorded at 83%
- Tickets Handled:
Total Tickets: 248
– 100 tickets related to bugs, functional queries, and server issues
– 148 tickets were small tasks, change requests, etc.
Key Findings
- ERP as a Living, Evolving System
Our team learned that ERP implementations do not end at go-live. Rishabh Enterprises’ evolving needs showed us how important it is to design ERPNext setups with scalability and continuous improvement in mind. - Strengthening Expertise in Multi-Entity & Compliance Scenarios
Managing complex inter-company and inter-warehouse transactions sharpened our approach to GL mapping and GST alignment. This experience enhanced our capability to handle multi-entity ERPNext environments more efficiently in future projects. - Deepening Knowledge in Advanced Payroll Structures
Configuring payroll with multiple conditional rules and statutory requirements taught us the importance of early involvement of Finance & HR stakeholders. The team strengthened its methodology for handling advanced payroll scenarios. - Finding the Right Balance in Customization
Developing a gas-cylinder distribution workflow pushed us to critically evaluate where customization adds real business value and where sticking to ERPNext’s standard features ensures long-term stability. This helped us refine our internal decision-making framework on custom vs. standard practices.
Key Learnings for the Post Go-Live Support Team Going Forward
- Treat ERP as an evolving system, not a one-time project.
- Develop reusable frameworks for complex multi-branch & compliance cases.
- Standardize payroll setup practices to ensure compliance.
- Define clear guidelines to balance customization vs. standard features.
Want the same confidence in your ERPNext setup?
📩 Let’s talk about how the HyperCare Team can support your journey.
