Supertech Fabrics Pvt. Ltd. had successfully gone live with ERPNext for its core operations, but post-implementation. To ensure uninterrupted operations, stabilize configurations, and guide the team toward best practices, HyperCare (AMC) support played a pivotal role.
HyperCare ensured the system became more reliable, user-friendly, and aligned with the company’s evolving needs without affecting daily operations.
Client Overview
About the Company:
Supertech Fabrics Pvt. Ltd. is a leading manufacturer of high-performance technical textiles used in industrial filtration and other highly demanding applications. Known for engineering excellence and material innovation, the company caters to industries where precision, durability, and performance are non-negotiable.
Industry & Domain:
Operating in the technical textile manufacturing domain, Supertech specializes in:
- Industrial filtration textiles
- High-strength woven and non-woven fabrics
- Customized technical textile solutions
This industry demands strict process control, accurate inventory tracking, and precise manufacturing flows—making ERPNext an essential operational backbone.
Curious how ERPNext stability is achieved after go-live? Explore the full LinkedIn post.
ERP Implementation Stage:
Supertech had already gone live on ERPNext across major business functions. HyperCare support was introduced to stabilize the system, fine-tune configurations, resolve user issues, and continuously enhance usability.
Departments Automated Using ERPNext
- Stock & Warehouse Management
- Buying & Vendor Management
- Manufacturing & Production Planning
- Selling & Dispatch
- Accounting & Finance
- HR & Payroll
The Challenges
- Configuration Gaps During Earlier Phases
Some core setups were incomplete or misaligned with real production scenarios, resulting in unexpected module behavior.
- Frequent Requirement Changes
As users became more familiar with ERPNext, new needs and changes started coming in regularly, affecting timelines.
- Lack of Requirement Clarity Before Go-Live
The client achieved clarity only after working actively in the live environment, revealing gaps in the initially documented requirements.
The Solution
- Faster & Proactive Issue Resolution
Critical issues and configuration fixes were handled promptly to prevent downtime and ensure smooth operations.
- Custom Reports & Dashboards for Better Business Clarity
Tailored reports and interactive dashboards were developed to give department heads real-time visibility into stock levels and financial summaries. These insights empowered the management team to make decisions faster. Data-driven decisions and improved overall operational transparency.
- Notification Setup & Usability Enhancements
Custom notifications and smart alerts were configured to improve visibility for production, stores, and finance teams.
- Guiding Users Toward Sustainable ERP Practices
The team educated business users about the long-term risks of unnecessary customizations. This helped shift focus toward standard ERPNext processes, ensuring maintainability and smoother future upgrades.
Results & Impact:
Efficiency Improvement:
The client reported a 75% increase in overall operational efficiency after
migration.
Customer Satisfaction:
Client satisfaction level recorded at 98%.
Tickets Handled:
Total Tickets: 77
50 issue tickets (bugs, and functional queries)
27 tasks and change requests.
These metrics highlight the efficiency, reliability, and responsiveness delivered during the AMC (Hypercare) period.
Key Highlights / Learnings / Findings
- ERP as an Evolving Ecosystem
Supertech’s journey reinforced that ERP improvements continue well beyond go-live. Real operational insights drive meaningful refinements.
- Importance of Clear Requirements
The case emphasized the importance of deeper requirement workshops with production, stores, and finance teams before major rollouts.
- Finding the Right Balance Between Custom & Standard
The team refined its decision-making approach to evaluate when customizations truly add value vs. When standard ERPNext features are the more stable choice.
Key Learnings for Future Projects
- Treat ERP as a continuous improvement cycle, not a one-time implementation.
- Requirements should be discussed in detail early, especially for manufacturing.
- Build reusable configuration frameworks.
- Maintain a strong governance model to avoid unnecessary customizations.
Your ERP should work as hard as you do. Find out how HyperCare makes it happen.
