Why HyperCare Was Important in This Project
Going live with an ERP system is just the beginning; true success comes afterward. For Nano-Mag Technologies Pvt. Ltd., the HyperCare phase played a key role in helping users get comfortable with ERPNext, ensuring that daily operations continued smoothly. It also allowed the team to quickly address any issues, make final adjustments, and confirm that the system was meeting business needs from day one.
Client Overview-
Nano-Mag Technologies Pvt. Ltd. is a private, unlisted Indian company based in Mumbai, Maharashtra, that manufactures Products range as Lab Autoclaves/ Lab Hydrogenator, Hydrogenator/ Pilot Plants, Agitators, Non-Stirred Pressure Vessels, Glass – PEEK Autoclaves, Catalyst Filters, Mini Magnetic Couplings was incorporated in December 2009. It is an ISO 9001:2008 certified company with an active status and has both domestic and international clients.
Industry & Domain
Nano-Mag Technologies Pvt. Ltd. is the process equipment manufacturing industry. Its domain is providing high-pressure reactors, autoclaves and other specialized equipment to industries such as pharmaceuticals, Dye chemical, agrochemicals, pesticide and perfumery. and research and development.
Implementation Stage
The ERPNext implementation began on Version 12 and was later upgraded to Version 15.
The system is now live in production with continuous feature enhancements and improvements.
Departments Automated Using ERPNext
● Purchase & Vendor Management
● Sales & Customer Management
● Inventory & Warehouse Management
● Project Management
The Challenges
- Helping users shift from manual work to the new system
Many team members were used to manual processes, so they needed support and training to feel comfortable using the ERP system.
- Maintaining accuracy in stock and valuation entries
Ensuring that every stock movement and valuation entry was correct was important to avoid mistakes in inventory and financial records.
- Coordinating production and inventory with ERP workflows
Aligning day-to-day production and inventory activities with the ERP process flow required clear communication and consistency across teams.
- Creating customized Print formats for various departments
Different teams needed specific types of print formats, so we had to prepare customized formats to meet their individual requirements.
- Resolving daily errors and user issues quickly
Users sometimes faced errors or had questions, and timely support was necessary to keep operations running smoothly.
The Solution
- Daily Monitoring and Quick Response: Prompt handling of user queries and transactional issues to avoid disruptions in daily work.
- Live Transaction Assistance: Real-time help during activities like stock entries, sales invoicing, purchase order processing, and payment recording.
- Error Identification and Resolution: Addressing issues related to inventory valuation, ledger postings, and data inconsistencies across modules.
- Support in Buying & Selling: Guidance on managing supplier quotations, purchase receipts, sales orders, and delivery notes to ensure accurate records and compliance.
- Inventory Management Assistance: Ensuring correct stock balances, batch tracking, warehouse-wise stock availability, and proper material movements.
- Project Module Support: Help in setting up and tracking project tasks, budgets, timesheets, and cost allocations for better project visibility.
- Custom Reports and Validations: Creating department-specific reports and system validations to meet unique business needs.
- Change Requests Handling: Supporting any additional requirements that went beyond standard ERP functionality through minor configuration or change requests.
- User Training and Guidance: Continuous assistance to help users confidently navigate new workflows and system features.
Results & Impact:
Efficiency Improvement:
We believe the client has achieved around 50% to 60% improvement in overall operational efficiency after the migration.
Customer Satisfaction:
Satisfaction level recorded at 97%
Tickets Handled:
- Total Tickets Received: 397
- Total Tickets Resolved: 377
- Average Response Time: 2 Min 54 Sec
- Average Ticket Rating: ⭐⭐⭐⭐ (4/5)
Key Findings
- User adoption was the biggest challenge; system capability teams required repeated walkthroughs to shift from long-standing manual processes.
- Inventory and valuation accuracy improved only after continuous validation, showing that master data discipline is essential post go-live.
- Production and warehouse coordination gaps became visible only during real transactions, highlighting the need for aligned SOPs with ERP workflows.
- Customized print formats and departmental reports played a crucial role in improving usability and reducing daily confusion.
- Rapid issue resolution drove trust in the system, with 377 of 397 tickets resolved and a 97% user satisfaction score.
Key Learnings for the Post Go-Live Support Team.
- Prioritize frequent, role-based user training; teams absorb better in smaller, task-focused sessions rather than one-time workshops.
- Validate stock entries and valuation continuously in the first 60–90 days to prevent downstream financial inaccuracies.
- Align production and warehouse teams early with clear SOPs that match ERPNext workflows to avoid process mismatches.
Use lightweight customizations and print formats to enhance user experience while keeping the system scalable.
Want the same confidence in your ERPNext setup?
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