Why HyperCare Was Important in This Project
How Shree used Post Go-Live Support in ERPNext to stabilize operations, improve reporting accuracy, and boost efficiency by 80%. had already gone live with ERPNext, but like many manufacturing organizations, they encountered post-implementation support implementation challenges such as configuration gaps, evolving user requirements, and the need for enhanced reporting. HyperCare support became essential to stabilize the system and resolve operational issues quickly. guide both companies toward sustainable and standardized ERP usage, ensuring smooth day-to-day operations without disruptions.
Client Overview
Established in 1998, Shree Stampings and Shree Electrical are prominent manufacturers of precision sheet-metal components and electrical assemblies for industrial and engineering applications. With state-of-the-art production facilities and a strong supply footprint, the companies serve leading OEMs across India. Together, they operate with a skilled workforce of 200+ professionals across production, quality, dispatch, purchase, accounts, and administration.
Explore The Hidden Phase of ERPNext Success
Departments Automated Using ERPNext
1. Sales
2. Purchase
3. Stock and Warehouse Management
4. Accounting
5. Manufacturing
6. HR and Payroll
The Challenges
1. Configuration gaps after go-live led to unexpected system behavior.
2. Users required additional training for smooth adoption of ERP workflows.
3. Frequent requirement changes impacted timelines and stability.
4. GST, financial, and stock reports required refinements for accuracy and clarity.
The Solution
1. Fixed configuration gaps and streamlined core workflows.
2. Conducted focused user training for smooth ERP adoption.
3. Managed requirement changes with controlled enhancements.
4. Refined GST, financial, and stock reports for accuracy and clarity.
Results & Impact:
Efficiency Improvement:
The client reported Post-Implementation in overall operational efficiency after
migration.
Customer Satisfaction:
Satisfaction level recorded at 98% (SLA).
Tickets Handled:
Total Tickets: 81
– 50 tickets related to bugs, functional queries, and server issues
– 31 tickets were small tasks, change requests, etc.
Key Findings
1. Real operational needs became clear only after active usage on the live system.
2. Standard ERP practices improved long-term stability compared to excessive customization.
3. Users achieved faster productivity once trained on correct workflows.
4. Accurate financial and stock reporting significantly improved decision-making and compliance.
Key Learnings for the Post Go-Live Support Team Going Forward
1. Prioritize configuration validation early to avoid post-deployment gaps.
2. Emphasize user training from the start to drive faster adoption.
3. Define a structured change-request process to manage evolving requirements.
4. Focus on standard ERP features first and introduce customizations only when strongly justified.
5. Build strong reporting and reconciliation clarity to support finance and production teams.
Already live but facing challenges? Contact us for expert Post Go-Live Support that keeps your operations running smoothly
